Knowledge Base:  

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Are "cardboard tubes" really made with cardboard?
No. Paper tubes are made with "plies" or layers of paper , not cardboard. Paper tubes are referred to as "cardboard tubes" so often that most paper tube manufacturers usually will not correct the inc
Can I package food in the Fiber Cans and Telescope Tubes?
No. Our products are not food grade. This means food products should not come in direct contact with our products. Regarding food packaging, our Fiber Cans and Telescope Tubes are meant to be used as
Can I pay our Invoices with a credit card?
We accept Visa, MasterCard, American Express, and Discover credit card payments and will not penalize you, by charging an additional fee, for making a credit card payment. You may provide your credit
Can I return my paper tubes, paper cores, or edge protectors for recycling?
No, we do not accept returns on custom made paper tubes, paper cores or edge protectors. To recycle paper tubes, paper cores or edge protectors, we suggest contacting Dalton Recycling, 555 South Rose
Can you add our logo?
Yes. We offer one-color flexographic printing on all tubes and edge protectors. "Flexographic" printing, also referred to as "flexo printing" is similar to a rubber stamp print. It's a great, economi
Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate.
Can you insert and mail my posters?
Yes. Start by requesting a custom quote for 1) mailing tubes and 2) fulfillment services. You will need to know the exact size mailing tube you're going to use and the poster details (size, paper sto
Can you match my company's Pantone colors?
Yes. When providing your art, be sure to specify which Pantone number(s) you want used. Pantone matching is available for all of our "labeled" products. Our "labels" are printed C2S sheets with an aq
Can you print our company logo on glossy paper?
Yes, but we don't recommend it. We suggest printing on kraft or matte paper because glossy paper is "coated" and our liquid ink can smear when it's applied to a "slippery" surface.
Do you have an Affiliate program?
Although we don't offer an affiliate program at this time, we'd like to hear from you to know that you're interested. Click here to let us know about your interest.
Do you have an outside sales rep in my area?
We do not have outside sales representatives. To request a price quote, or contact customer service, please call 562-801-9705 or click here to submit our Contact Form .
Do you have loading docks?
No, we do not have loading docks. All trucks are loaded and unloaded using pallet jacks and/or forklifts.
Do you make colored mailing tubes?
Yes. All of our colored mailing tubes are made to order. We stock glossy red, glossy white, glossy blue, glossy green, and glossy black paper. We also stock matte white and matte black paper options.
Do you make water proof tubes?
No, we do not make water proof tubes. Our tubes are made with 100% paper (just like a paper towel tube) and are not water proof. We do offer a moisture-resistant paper option called "poly kraft." Thi
Do you make white and kraft edge protectors?
White is our default edge protector. White edge protectors are the most common, most economical and and are white on top. A one-color flexographic print may also be added to communicate product infor
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
Do you offer shrink wrapping?
Yes, we offer heat shrink wrapping for some of our smaller custom Fiber Cans and Telescope Tubes. Shrink wrap is a polyethylene plastic that shrinks when heated, and helps creates a tamper-proof se
How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod
How do I measure edge protectors and corner protectors?
Edge protectors and corner protectors have 4 dimensions: 1. Leg 1 2. Leg 2 3. Thickness 4. Length 1. Leg 1 Leg 1 can be measured from the bend to the edge of the paper. Because edge protectors and co
How do I place an order?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship that same day. At this time, this