We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served. |
Where do you ship?
We ship throughout the United States. All orders ship directly from our Los Angeles facilities. Air, ground, LTL (less than truckload), and truckload services are available. |
How do I place an order online?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship the next day. At this time, this |
Do you have an Affiliate program?
Although we don't offer an affiliate program at this time, we'd like to hear from you to know that you're interested. Click here to let us know about your interest. |
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times. |
Can you insert and mail my posters?
Yes. Start by requesting a custom quote for 1) mailing tubes and 2) fulfillment services. You will need to know the exact size mailing tube you're going to use and the poster details (size, paper sto |
I'm shipping expensive prints internationally. What wall thickness should I order?
Most of our clients shipping expensive prints internationally order their mailing tubes with a .125" or .187" wall thickness. Bulk shipped mailing tubes usually have a wall thickness of .060", .070", |
What's the crush strength of a 3" ID x 24" usable x .060 mailing tube?
Unlike corrugated boxes, spiral paper tubes do not have industry standard crush strengths. Paper tubes with thicker walls are stronger than paper tubes with thinner walls. |
Why are your products considered "green packaging"?
All of our paper tubes and edge protectors are made with paper. Paper is 100% recyclable. Our paper, plastic and metal End Closures are also recyclable. |
What does MSDS stand for? We're a distributor and our customer is asking for it.
MSDS is short for Material Safety Data Sheet . It includes detailed product information. We provide MSDS information upon request for our paper and adhesive (glue). |
Do you have loading docks?
No, we do not have loading docks. All trucks are loaded and unloaded using pallet jacks and/or forklifts. |
Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate. |
What's a "star crimped" carpet core insert?
The "star crimped" carpet core insert is a unique end closure designed for carpet manufacturers. Finished rolls of carpet used to get bagged and tied off at each end. The "star crimped" carpet core in |
Do you offer shrink wrapping?
Yes, we offer heat shrink wrapping for some of our smaller custom Fiber Cans and Telescope Tubes. Shrink wrap is a polyethylene plastic that shrinks
when heated, and helps creates a tamper-proof se |
What information do I need to get a quote, estimate, or proposal?
When you're ready to obtain a custom quote, have all of the product dimensions and quantities ready. If applicable, also be prepared to provide details about end closures, printing, specialty paper, |
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w |
Where does Spiral Paper Tube manufacture its paper tubes and edge protectors?
We have two facilities in the Los Angeles area. We make all of our paper tubes and edge protectors. |
Are you open during the Covid-19 coronavirus pandemic? Are you still manufacturing?
Yes, both of our Los Angeles-based facilities are open. We make our paper tubes and v-board (aka edge protectors, corner protectors) in Los Angeles, California. |
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