Knowledge Base:  

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If I order online, how will I know my credit card will be kept safe?
Our site is completely safe and secure. Click the SSL seal, from virtually any page, to confirm our security at any time. SSL Certificates are small data files that digitally bind a cryptographic k
What's the standard wall thickness for tape and label manufacturing?
The most common wall thickness for tape cores and label cores, used during many manufacturing and converting processes, is .125" (1/8"). Click here for a list of tape and label cores available for imm
How do I place an order?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship that same day. At this time, this
What freight class do edge protectors ship at?
Our edge protectors ship at class 55. Freight classes are designed to help you get common standardized freight pricing for your shipment when working with different carriers, warehouses and broker
Is four color printing available?
Yes, four color printing is available for "labeled" products. After art is received, CMYK (plus PMS spot colors if needed) C2S sheets are printed and then wrapped around the tubes. Click here to see
Do you have an Affiliate program?
Although we don't offer an affiliate program at this time, we'd like to hear from you to know that you're interested. Click here to let us know about your interest.
Do you have an outside sales rep in my area?
We do not have outside sales representatives. To request a price quote, or contact customer service, please call 562-801-9705 or click here to submit our Contact Form .
I just started my own company. Do you make small quantities?
Yes. Contact us for a price quote. We're happy to help.
Can I package food in the Fiber Cans and Telescope Tubes?
No. Our products are not food grade. This means food products should not come in direct contact with our products. Regarding food packaging, our Fiber Cans and Telescope Tubes are meant to be used as
Can you insert and mail my posters?
Yes. Start by requesting a custom quote for 1) mailing tubes and 2) fulfillment services. You will need to know the exact size mailing tube you're going to use and the poster details (size, paper sto
My business is located in California and we have a valid resale certificate. Do we have to pay sales tax?
No. Provide our office with a California Resale Certificate and we will convert your account from a taxable account to a tax-exempt account.
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
North American Free Trade Agreement (NAFTA)
NAFTA Certificates of Origin are provided upon request. "The goal of NAFTA was to eliminate barriers to trade and investment between the U.S., Canada and Mexico. The implementation of NAFTA on Ja
Why are some paper canisters called "3 piece canisters"?
A 3 piece canister is a specific style canister. It is comprised of three paper tube components: top, base, and neck. The top component has a permanent metal end applied to the top. The base component
What information do I need to get a quote, estimate, or proposal?
When you're ready to obtain a custom quote, have all of the product dimensions and quantities ready. If applicable, also be prepared to provide details about end closures, printing, specialty paper,