Knowledge Base:  

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We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served.
I don't see an option to pick up my online order?
Online orders automatically ship via UPS. The three shipping options are UPS Ground, UPS 3 Day, or UPS Next Day Air services.
What are your will call / pick up hours?
Shipping and receiving is open from 8am - 3:30pm Monday through Friday. National holidays excluded.
How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod
I just started my own company. Do you make small quantities?
Yes. Contact us for a price quote. We're happy to help.
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
What's better to ship posters, crimped end ("snap seal") mailing tubes or mailing tubes with plastic end plugs?
Neither style functions better than the other. They are two different options meant to achieve the same purpose. Selecting one style over the other is more about preference. For example, a crimped end
How does the lid stay on a 3 piece telescope tube?
Three-piece telescope tubes have a vacuum effect as a result of the top and base components fitting the inner tube snugly. When the canister is turned upside down, the lid does not fall off right away
Why do Mailing Tubes have "usable" lengths?
Most mailing tubes use plastic plugs to secure the ends. Most plastic plugs are .500" deep. When both of the plastic plugs are inserted, they reduce the inside, "usable" length of the Mailing Tube by
Can you insert and mail my posters?
Yes. Start by requesting a custom quote for 1) mailing tubes and 2) fulfillment services. You will need to know the exact size mailing tube you're going to use and the poster details (size, paper sto
What does MSDS stand for? We're a distributor and our customer is asking for it.
MSDS is short for Material Safety Data Sheet . It includes detailed product information. We provide MSDS information upon request for our paper and adhesive (glue).
North American Free Trade Agreement (NAFTA)
NAFTA Certificates of Origin are provided upon request. "The goal of NAFTA was to eliminate barriers to trade and investment between the U.S., Canada and Mexico. The implementation of NAFTA on Ja
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use.
Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate.
We order v-board, corner protectors, edge protectors by the truckload. Can you deliver on a flatbed trailer?
Yes. Upon request, local deliveries can be made with a flatbed trailer.