Knowledge Base:  

Knowledge Base : orders
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How do I place an order online?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship the next day. At this time, this
I don't see an option to pick up my online order?
Online orders automatically ship via UPS. The three shipping options are UPS Ground, UPS 3 Day, or UPS Next Day Air services.
Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate.
We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served.
I'm shipping expensive prints internationally. What wall thickness should I order?
Most of our clients shipping expensive prints internationally order their mailing tubes with a .125" or .187" wall thickness. Bulk shipped mailing tubes usually have a wall thickness of .060", .070",
If I order online, how will I know my credit card will be kept safe?
Our site is completely safe and secure. Click the SSL seal, from virtually any page, to confirm our security at any time. SSL Certificates are small data files that digitally bind a cryptographic k
We ordered too many custom paper tubes or edge protectors. Will you take the extras back?
No.
We order v-board, corner protectors, edge protectors by the truckload. Can you deliver on a flatbed trailer?
Yes. Upon request, local deliveries can be made with a flatbed trailer.
Do you make colored mailing tubes?
Yes. All of our colored mailing tubes are made to order. We stock glossy red, glossy white, glossy blue, glossy green, and glossy black paper. We also stock matte white and matte black paper options.
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times.
I just started my own company. Do you make small quantities?
Yes. Contact us for a price quote. We're happy to help.
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
What's better to ship posters, crimped end ("snap seal") mailing tubes or mailing tubes with plastic end plugs?
Neither style functions better than the other. They are two different options meant to achieve the same purpose. Selecting one style over the other is more about preference. For example, a crimped end
What is a "print plate"?
A print plate is an industry term for a rubber stamp. When a slogan, logo, or handling instructions need to be printed on paper tubes or edge protectors, a print plate is required. In order to have a
Where do you ship?
We ship throughout the United States. All orders ship directly from our Los Angeles facilities. Air, ground, LTL (less than truckload), and truckload services are available.
Can you insert and mail my posters?
Yes. Start by requesting a custom quote for 1) mailing tubes and 2) fulfillment services. You will need to know the exact size mailing tube you're going to use and the poster details (size, paper sto
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w