Knowledge Base:  

Knowledge Base : paper
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How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod
Why are some paper canisters called "3 piece canisters"?
A 3 piece canister is a specific style canister. It is comprised of three paper tube components: top, base, and neck. The top component has a permanent metal end applied to the top. The base component
Can I return my paper tubes, paper cores, or edge protectors for recycling?
No, we do not accept returns on custom made paper tubes, paper cores or edge protectors. To recycle paper tubes, paper cores or edge protectors, we suggest contacting Dalton Recycling, 555 South Rose
Are "cardboard tubes" really made with cardboard?
No. Paper tubes are made with "plies" or layers of paper , not cardboard. Paper tubes are referred to as "cardboard tubes" so often that most paper tube manufacturers usually will not correct the inc
We ordered too many custom paper tubes or edge protectors. Will you take the extras back?
No.
Can you print our company logo on glossy paper?
Yes, but we don't recommend it. We suggest printing on kraft or matte paper because glossy paper is "coated" and our liquid ink can smear when it's applied to a "slippery" surface.
Where does Spiral Paper Tube manufacture its paper tubes and edge protectors?
We have two facilities in the Los Angeles area. We make all of our paper tubes and edge protectors.
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use.
Do you make water proof tubes?
No, we do not make water proof tubes. Our tubes are made with 100% paper (just like a paper towel tube) and are not water proof. We do offer a moisture-resistant paper option called "poly kraft." Thi
Do you make colored mailing tubes?
Yes. All of our colored mailing tubes are made to order. We stock glossy red, glossy white, glossy blue, glossy green, and glossy black paper. We also stock matte white and matte black paper options.
Why are your products considered "green packaging"?
All of our paper tubes and edge protectors are made with paper. Paper is 100% recyclable. Our paper, plastic and metal End Closures are also recyclable.
What does MSDS stand for? We're a distributor and our customer is asking for it.
MSDS is short for Material Safety Data Sheet . It includes detailed product information. We provide MSDS information upon request for our paper and adhesive (glue).
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times.
What's a "star crimped" carpet core insert?
The "star crimped" carpet core insert is a unique end closure designed for carpet manufacturers. Finished rolls of carpet used to get bagged and tied off at each end. The "star crimped" carpet core in
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w
What's the standard wall thickness for tape and label manufacturing?
The most common wall thickness for tape cores and label cores, used during many manufacturing and converting processes, is .125" (1/8"). Click here for a list of tape and label cores available for imm
How do I place an order online?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship the next day. At this time, this
Do you make white and kraft edge protectors?
White is our default edge protector. White edge protectors are the most common, most economical and and are white on top. A one-color flexographic print may also be added to communicate product infor
How does the lid stay on a 3 piece telescope tube?
Three-piece telescope tubes have a vacuum effect as a result of the top and base components fitting the inner tube snugly. When the canister is turned upside down, the lid does not fall off right away