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Can I pay our Invoices with a credit card?
We accept Visa, MasterCard, American Express, and Discover credit card payments and will not penalize you, by charging an additional fee, for making a credit card payment. You may provide your credit
Can you add our logo?
Yes. We offer one-color flexographic printing on all tubes and edge protectors. "Flexographic" printing, also referred to as "flexo printing" is similar to a rubber stamp print. It's a great, economi
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted.
How do I place an order?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship that same day. At this time, this
I don't see an option to pick up my online order?
Online orders automatically ship via UPS. The three shipping options are UPS Ground, UPS 3 Day, or UPS Next Day Air services.
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use.
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times.
If I order online, how will I know my credit card will be kept safe?
Our site is completely safe and secure. Click the SSL seal, from virtually any page, to confirm our security at any time. SSL Certificates are small data files that digitally bind a cryptographic k
My business is located in California and we have a valid resale certificate. Do we have to pay sales tax?
No. Provide our office with a California Resale Certificate and we will convert your account from a taxable account to a tax-exempt account.
North American Free Trade Agreement (NAFTA)
NAFTA Certificates of Origin are provided upon request. "The goal of NAFTA was to eliminate barriers to trade and investment between the U.S., Canada and Mexico. The implementation of NAFTA on Ja
We order v-board, corner protectors, edge protectors by the truckload. Can you deliver on a flatbed trailer?
Yes. Upon request, local deliveries can be made with a flatbed trailer.
We ordered too many custom paper tubes or edge protectors. Will you take the extras back?
No.
We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served.
We'd like to apply for an open account. Do you offer terms?
Yes. Request and return a Credit Application. Company information, banking details, and transactional information from your trade references are requested. We contact your trade references and obtain
What are your will call / pick up hours?
Shipping and receiving is open from 8am - 3:30pm Monday through Friday. National holidays excluded.
What information do I need to get a quote, estimate, or proposal?
When you're ready to obtain a custom quote, have all of the product dimensions and quantities ready. If applicable, also be prepared to provide details about end closures, printing, specialty paper,