Knowledge Base:  

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Do you have an outside sales rep in my area?
We do not have outside sales representatives. To request a price quote, or contact customer service, please call 562-801-9705 or click here to submit our Contact Form .
What's the difference between an "inside diameter" and an "outside diameter"?
The inside diameter is the distance between the inside of the circular opening of the tube. The outside diameter is the distance between the outside of the tube. To find the inside diameter, when only
How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod
Are you open during the Covid-19 coronavirus pandemic? Are you still manufacturing?
Yes, both of our Los Angeles-based facilities are open. We make our paper tubes and v-board (aka edge protectors, corner protectors) in Los Angeles, California.
How does the lid stay on a 3 piece telescope tube?
Three-piece telescope tubes have a vacuum effect as a result of the top and base components fitting the inner tube snugly. When the canister is turned upside down, the lid does not fall off right away
My business is located in California and we have a valid resale certificate. Do we have to pay sales tax?
No. Provide our office with a California Resale Certificate and we will convert your account from a taxable account to a tax-exempt account.
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use.
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w
Do you make water proof tubes?
No, we do not make water proof tubes. Our tubes are made with 100% paper (just like a paper towel tube) and are not water proof. We do offer a moisture-resistant paper option called "poly kraft." Thi
We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served.
Can you add our logo?
Yes. We offer one-color flexographic printing on all tubes and edge protectors. "Flexographic" printing, also referred to as "flexo printing" is similar to a rubber stamp print. It's a great, economi
What's the crush strength of a 3" ID x 24" usable x .060 mailing tube?
Unlike corrugated boxes, spiral paper tubes do not have industry standard crush strengths. Paper tubes with thicker walls are stronger than paper tubes with thinner walls.
Why are your products considered "green packaging"?
All of our paper tubes and edge protectors are made with paper. Paper is 100% recyclable. Our paper, plastic and metal End Closures are also recyclable.
How do I place an order online?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship the next day. At this time, this
What are your will call / pick up hours?
Shipping and receiving is open from 8am - 3:30pm Monday through Friday. National holidays excluded.
What's better to ship posters, crimped end ("snap seal") mailing tubes or mailing tubes with plastic end plugs?
Neither style functions better than the other. They are two different options meant to achieve the same purpose. Selecting one style over the other is more about preference. For example, a crimped end
Why do Mailing Tubes have "usable" lengths?
Most mailing tubes use plastic plugs to secure the ends. Most plastic plugs are .500" deep. When both of the plastic plugs are inserted, they reduce the inside, "usable" length of the Mailing Tube by
Will USPS ship my poster tubes? I'm only seeing options for "envelopes" or "boxes."
Yes, USPS ships poster tubes. When provided with the option to select "box" or "envelope", select "box". Then enter the outside dimensions of the poster tube: length x width x height (the width and h
Can you print our company logo on glossy paper?
Yes, but we don't recommend it. We suggest printing on kraft or matte paper because glossy paper is "coated" and our liquid ink can smear when it's applied to a "slippery" surface.
What is a "print plate"?
A print plate is an industry term for a rubber stamp. When a slogan, logo, or handling instructions need to be printed on paper tubes or edge protectors, a print plate is required. In order to have a