Knowledge Base:  

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Can I package food in the Fiber Cans and Telescope Tubes?
No. Our products are not food grade. This means food products should not come in direct contact with our products. Regarding food packaging, our Fiber Cans and Telescope Tubes are meant to be used as
Do you make water proof tubes?
No, we do not make water proof tubes. Our tubes are made with 100% paper (just like a paper towel tube) and are not water proof. We do offer a moisture-resistant paper option called "poly kraft." Thi
How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod
Why are your products considered "green packaging"?
All of our paper tubes and edge protectors are made with paper. Paper is 100% recyclable. Our paper, plastic and metal End Closures are also recyclable.
What's the difference between an "inside diameter" and an "outside diameter"?
The inside diameter is the distance between the inside of the circular opening of the tube. The outside diameter is the distance between the outside of the tube. To find the inside diameter, when only
What does MSDS stand for? We're a distributor and our customer is asking for it.
MSDS is short for Material Safety Data Sheet . It includes detailed product information. We provide MSDS information upon request for our paper and adhesive (glue).
What's better to ship posters, crimped end ("snap seal") mailing tubes or mailing tubes with plastic end plugs?
Neither style functions better than the other. They are two different options meant to achieve the same purpose. Selecting one style over the other is more about preference. For example, a crimped end
How do I place an order online?
We accept orders online, via email, and fax. The most common 3" ID x .125" Tape Cores and Label Cores can be ordered online. Orders received before 11:00 am PST ship the next day. At this time, this
Do you make white and kraft edge protectors?
White is our default edge protector. White edge protectors are the most common, most economical and and are white on top. A one-color flexographic print may also be added to communicate product infor
Is four color printing available?
Yes, four color printing is available for "labeled" products. After art is received, CMYK (plus PMS spot colors if needed) C2S sheets are printed and then wrapped around the tubes. Click here to see
Can you match my company's Pantone colors?
Yes. When providing your art, be sure to specify which Pantone number(s) you want used. Pantone matching is available for all of our "labeled" products. Our "labels" are printed C2S sheets with an aq
What's the difference between flexographic printing and lithographic printing?
Flexographic Printing – This is the most basic and cost effective method of printing on paper tubes and edge protectors. It utilizes water-based inks that are transferred directly onto the pape
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times.
North American Free Trade Agreement (NAFTA)
NAFTA Certificates of Origin are provided upon request. "The goal of NAFTA was to eliminate barriers to trade and investment between the U.S., Canada and Mexico. The implementation of NAFTA on Ja
Do you offer shrink wrapping?
Yes, we offer heat shrink wrapping for some of our smaller custom Fiber Cans and Telescope Tubes. Shrink wrap is a polyethylene plastic that shrinks when heated, and helps creates a tamper-proof se
How do I measure edge protectors and corner protectors?
Edge protectors and corner protectors have 4 dimensions: 1. Leg 1 2. Leg 2 3. Thickness 4. Length 1. Leg 1 Leg 1 can be measured from the bend to the edge of the paper. Because edge protectors and co
What information do I need to get a quote, estimate, or proposal?
When you're ready to obtain a custom quote, have all of the product dimensions and quantities ready. If applicable, also be prepared to provide details about end closures, printing, specialty paper,
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w